Why Our Customer Service Team is Made up of Athletes
By Melissa Wickes
March 2, 2023
The youth sports industry is unlike any other. The hours are long, the parents can be challenging, and the kids are, well, kids. Plus, all of the chaos that happens in the average youth sports organizer’s day often happens after the typical 9-5.
When we built LeagueApps, we knew life-changing technology to help you manage your youth sports leagues, programs, and clubs wasn’t going to be enough. You need a trusted partner through it all that truly understands the world of youth sports. That’s why our customer success team is made up of athletes—people who just get the game and get you.
Here are just a few of the reasons why having former (and current!) athletes on your side with the LeagueApps customer success team will help you achieve results like never before.
We Love the Game
Sports are our life and we grew up around the game, so we understand why they’re so important to you. That’s why when you partner with LeagueApps, you’re partnering with people who get it—we get the long days and need to set up calls at weird hours, we get that your office is lined with turf and has a bunch of screaming kids on it, and we get that when the going gets tough, the tough gets going. Here are just a few of the varying ways we offer an open line of communication between our support team and our partners:
- LeagueApps Help Site—Visit http://support.leagueapps.com. Includes 200+ help articles, FAQ’s, and instructional videos.
- Support—Submit a support request here—available 9am-6pm EST, Monday-Friday.
- Live Chat—Administrators can chat with the LeagueApps support team via the management console from 10am-5pm EST, Monday-Friday.
- Webinars and Events—Open invite to all Webinars and in-person events, scheduled at least once per quarter. Click here to stay in the loop.
- Community Forums—Access to any forums or public user groups dedicated to LeagueApps partner base. (Ask us if you’d like to be included in a user group.)
We Know Why Sports are Important
Youth sports transform the lives of kids in so many ways beyond just physical—including mental health benefits, increased confidence, the ability to work with a team, and even success in business later in life. At LeagueApps, we believe in the importance of youth sports so much that we developed an entire foundation dedicated to bringing more youth sports experiences to underserved communities: FundPlay Foundation.
We’re Obsessed with Winning
Competitiveness courses through our veins, and we take that drive and grit to work everyday when figuring out how to help you win. Your success is our success, so you can rest assured that we will do everything we can to make sure you’re getting the best results possible.
At the end of the day, your business is your business and you understand it better than anyone else. In order for us to help you succeed, we need to learn and as athletes, we’re willing to be coached.
We’re always available to talk to youth sports organizers about what our product can do to make your lives easier. Click here to set up a call with one of our sales representatives so you can tell us about your business and we can develop a plan to help you grow together. You’ll speak with Anthony M., a basketball player or Maggie, a former D1 lacrosse player.