Learn the Secret to Successfully Manage Your Youth Sports Organization
By Melissa Wickes
November 24, 2021
Running a youth sports organization is difficult enough, and when your software is causing more problems than it’s solving, it’s probably time for a change. Something we constantly hear from youth sports organizers is that they’re dealing with difficulty setting up and changing programs in real-time, getting responsive customer service (with human beings), and data privacy. When you’ve found the right technology partner, these problems (and others) will be a thing of the past.
We recently hosted a free webinar—hosted by Chris Iocca, one of our program managers—to discuss these problems and show you how LeagueApps can help solve them. Here’s a little bit of what you will learn by watching the webinar on-demand.
The Importance of Great Customer Service
Great customer service should be at the forefront of every sports organization (as well as every sports management platform). This starts with understanding your customers’ struggles and successes. It also means making it easy for your customers to communicate with you because nothing is more frustrating than not being able to get in touch with customer service.
We are committed to responding to our partners in 24 hours or less every time, and we offer your organization the communication tools you’ll need to easily stay in touch with your customers.
Prioritizing Your Customers’ Data Privacy and Security
Your families are trusting you with their personal information, and that’s something that shouldn’t be taken lightly. It is crucial that you can trust the security of the platform that’s housing all of your customers’ data, so your customers can trust you.
We believe you own your data and your member relationship. We don’t share or sell your customers’ information with any third parties, which means they won’t be served ads—by us or by external advertisers.
The Importance of Flexibility
Whether it’s setting up your programs, offering your customers payment options, or updating your website, you need a technology partner that allows you to be flexible—because life in youth sports gets crazy!
No two programs are the same, and we know you don’t have the time to set up a call with customer service to make a quick change to a program. Having a flexible sports management platform allows you to set up your programs the way you want, when you want, and we’ll give you the tools and training you need to make changes on your own—no customer service call needed.
Just like organizations, no two families are the same. You know that not every family has the ability to pay in the same capacity or on the same schedule.
That’s why we make it easy for you to collect payments, offer credits and auto-billing, manage invoices, and adjust payment plans for different members, or set payment reminders as needed. We help you meet members where they are.
Your website is the first thing your customers see when they’re looking into your programs, so it should be unique to you. You’ll work one-on-one with our design team to modernize and white-label your website, tell your story, and make it easy for families to find what they’re looking for. Afterward, you’ll have all the tools and information you need to easily add to and edit your website yourself. No IT background necessary.
What Does a Partnership with LeagueApps Look Like?
An important difference between LeagueApps and other software providers is that we stick by our partners’ sides every step of the way. We are committed to speaking with our partners to see what updates they need to make to effectively run their programs, and we believe in the importance of networking with other like-minded youth sports organizers through in-person events, conferences, and virtual events.
It’s also important we give children of all backgrounds the opportunity to have amazing sports experiences, regardless of their upbringing. We accomplish this through our FundPlay Initiative, where we donate 1% of revenue to organizations impacting youth in underserved communities as well as by minimizing the long hours sports organizers spend completing admin tasks, so they can focus on the field (or court).
What Our Partners Think About Us
We are fortunate enough to work with thousands of partners across all sports and program types across the country. Our deep relationships with our partners have allowed us to learn exactly what organizers like yourselves need to be successful. Here’s what some of them have to say about us:
“I made the switch to LeagueApps at a very critical time for us, right before our big tryouts. It was very well managed by the LeagueApps team in a very short time frame.” – Rodrigo Gomes, NVVA
“We were finally able to offer a la carte programming that was fast and clean for both our staff to set up and for the parents to choose. It was mind-boggling how easy it was for us. The parents just had to click, and it was straight into the app, which was brilliant.” – Nick Mulvaney, Chicago City Soccer Club
“We’ve collected more money than we ever have in the past. LeagueApps has been a great function for us as an accounting tool and a registration tool. It’s the whole package.” – Emily Sauls, 3STEP Sports
Watch the Webinar + Demo LeagueApps for Free
The way our partners use LeagueApps to set up and manage their programs may be different from the way you’re running programs on your current software.