How LeagueApps Approaches Refunds and Credits
When COVID hit the youth sports community, organizations were faced with tough decisions: refund or credit customers for cancelled seasons, or risk losing goodwill with parents and players and damaging their reputation.
The LeagueApps Difference
We Refund When You Refund
We only succeed when you do, which in 2020 means that it’s only right to share the financial hardship with our partners. If an organizer has to refund a customer, we refund the organization 100% of their fees. If an organization opts to issue credits for future programming, we make it easy to accomplish within our platform.
Customizable programming, credits and scheduling works hand-in-hand to increase your retention rates and ensure a bright future for your organization.
Refunds
Simple and Customizable
Organizers can issue a refund on any invoice across all programs. Our refund tool automatically matches what has been paid on the invoice. We also give admins the ability to customize the amount and messaging for special cases.
Admins can issue a credit directly to a player account or a specific invoice. This credit automatically gets applied to a customer account so they can use it toward future registrations.
Credits
Create a Seamless Customer Experience
Admins can issue a credit directly to a player account or a specific invoice. This credit automatically gets applied to a customer account so they can use it toward future registrations.
Issuing full credits and partial discounts can create complicated paperwork, but with the LeagueApps platform all payment records are securely stored in one place. This makes accounting and organizational tasks a breeze. For step-by-step instructions, you can consult our support page or reach out to a member of our customer success team directly.